FAQ

FAQ=

<= span style=3D'mso-list:Ignore'>Q. <= /span>What are your store hours?

<= span style=3D'mso-list:Ignore'>A.&n= bsp; Our store hours in the summer are Monday thru Friday 7:30am -6pm, Saturday 8am-5pm and Sunday 10am -2pm ( we are her= e at 9:30 am for inflatable returns only)

During the winter months we= are open Monday thru Friday 8am-5pm and Saturday 8am-4pm and we are closed Sund= ay.

Q. What do I need to bring = with me when I come to rent something?

A. All rentals require a valid PA Driv= ers licenses/photo ID, a phone number and an open check or credit card. You may= pay cash, check or charge when the item is returned. Your phone number becomes you acco= unt number and will be asked for on future rentals. Generally your home number = is better to use than your cell number.

= Q. What if I have moved or changed my phone number since my last rental?

A.<= span style=3D'mso-spacerun:yes'> Please let us know if you have cha= nged your phone number or address we can easily look up you account using your o= ld phone number and make the adjustments necessary.

&nb= sp;

Q. How long can I keep a rented= item?

A.= You should be aware that all charg= es are for time out, whether used or not. So, please choose dates and times carefu= lly. We charge for all days out including holidays and Sundays!

1 day rental is up to 8 hours, rented equipment is to be returned by close the same business day or at opening the next morning. (Wh= en renting equipment you may put 8 hours on the machine, any time over the 8 h= ours will be an additional charge. Most equipment is equipped with hour meters) there are exceptions. Party items are not 8 hours. They are due for return = at opening the following day-regardless of what time they were picked up.=

A half day rental is up to = 4 hours during normal business ho= urs. To accommodate everyone we generally do half day rentals starting in the morning (8-12) or the afternoon. (1-5)

Overnight rentals are frequently charged the same as a half day. (Some rental items are not eligi= ble for a overnight discount and are charged as a full day rental)

Overnight rentals are first come first serve we will not take reservations for overnight rentals. Overn= ight rentals MUST be picked up within the last 45 minutes we are open and MUST be returned at opening the next day. = Early pickups or Late returns will result in additional charges.

Weekly rentals are availabl= e we offer a 5day week ( keep 5days only pay for 3) or a 7day week ( keep 7days = pay for 4) Weekly rentals must be= 5 or 7 consecutive days. You may not split you week.

Monthly rentals are availab= le. A month rental is 28 consecutive days and is charged at 3 times the 7day ra= te.

<= span style=3D'mso-spacerun:yes'> Q. Can I have my= items delivered?

= A. Yes! We offer deliver on equipment as well as party items.

Q. How much is delivery?

A. Delivery prices vary depend= ing on mileage and the size of the delivery. Normal delivery is driveway to driveway during normal business hours. If you need your items delivered somewhere other than your driveway additional charges will be applied. Delivery to upper floors or downstairs, and setup and= take down of tables and chairs, can be provided for an additional charge. This should be arranged in advance= so the proper labor is provided and that the proper amount of time is allowed = for delivery. Also if you need after-hour/early morning deliver/pick-up = we need to know in advance and additional charges will be applied. Please call= to discuss your event we can work out an estimated delivery cost.

       Q. When will my tent be set up?<= /o:p>

A. Although your tent is guaranteed for the day of the event only, we try to start setting up tents = for the weekend as early as Wednesday. We will call you at the beginning of the week to set up a time and day that is convenient for you. We will try our b= est to work with you schedule. Usually we set deliveries for morning 8-12 or afternoon 1-5. If you need a specific time please let us know in advance so= we can try to accommodate you.

NOTE: The area the tent is being set up in needs to be free of vehicles and mowed= at least a day before the tent installation all clippings should be picked up. Please make sure you pick up all dog poop from the area.

     Q. Will you bring me all my other ren= tal items with my tent.

A.   Yes we will bring all your additional rental items along with the tent for an additional minimal = fee. This fee is to cover the additional time.

Q. Why is there an additional fee to bring all my other rental items when you = are already going to be here to set up my tent?

A. the price of your tent rent= al includes the setup and delivery of your tent ONLY. We need to add the additional charge to cover the cost of loading and unloading all the additi= onal items as well as the additional time it will take.

<= span style=3D'mso-spacerun:yes'>

Q= . Will you set up my table and chair= s?

A. Table, chair, and equipment set-up and take- down is NOT included with the delivery charges. If you wish, we will be happy to set-up and/or take-down your equipment at an additional charge.

<= span style=3D'mso-spacerun:yes'>      Q. What sh= ould I do with my rented items to get them ready for you to pick up?

A. Items ready for pick-up should be sorted and available to our drivers. All china, silver, utensils, etc. should be rinsed, dry, food free and re-packed in the same containers as delivered. A charge will be assessed for all boxes and crates NOT returned. All breakage, loss and cleaning charges are in additio= n to rental charges. Linen should be residue-free and dry to prevent staining and mildew. Tables and chairs must be stacked and ready for pick-up in the same location they were delivered. If a Sunday, holiday or after hours pick-up is requested, a service charge will be added. ALL RENTED ITEMS NEED TO BE PROTECTED FROM INCLEMENT WEATHER!<= o:p>

        Q. What are your reservation and cancellation policies?

<= span style=3D'mso-tab-count:1'>        &= nbsp;   A. For party items our reservation policy is as follows<= /p>
        =          - Party items may be booked up to nine months in advance.

    =             - A 50% deposit is req= uired on all party reservations at the time of booking.

    =         CANCELATION POLICY FOR PARTY ITEMS=

<= span style=3D'mso-tab-count:1'>        &= nbsp;   -Cancellation 30 days in advance of an event will receive a Full refund.

<= span style=3D'mso-tab-count:1'>        &= nbsp;   -Cancellation 29-14 days in advance of an event will receive a 50% refund.

<= span style=3D'mso-tab-count:1'>        &= nbsp;   -Cancellation or major alterations 13 days or less before and event- NO REFUND=

<= span style=3D'mso-tab-count:1'>        &= nbsp;   -!!!!!!!!!!!!!!There will be no exceptions to this cancellation policy!!!!!!!!!!!!!!<= /span>

<= o:p>

    =         Equipment reservations<= /u>

    =         -Equipment may be reserved up to 7days in advance (credit card required)

    =         -Cancellations within 24 hours of rental will be charged a cancellation fee

    =         -Equipment will NOT be held more than 30 minutes past reserved pick-up time!

<= o:p>

     Q. I am tax-exempt. What kind of paperwork do you
        need on file?"

We need a copy of your "Sales Tax Exemption Certificate" with signature and Vendor's License / Tax ID Number. = ; We need this information before the start of your rental.

We cannot accept a Vendor's License / Tax ID Number over= the phone. We must have a physical copy with signature for our files.

     Q. Do I need to wash my d= ishes before they are
      returned?"

A. No. Everything just needs to be rinsed and free of food.

     Q. What size tent do I need?

A. If you can tell us how many pe= ople you want under the tent and what you want those people to be able to do, we= can tell you what size tent you need. Our sales staff can make a CAD of y= our tent and its contents. For example, if you need to be able to seat 200 people for a buffet-style dinner, provide a stage for a three-piece band, a= nd have enough area for two bars and a dance floor, we can show you how to fit= it all.

     Q. "What is the Dama= ge Waiver and why is it required?"

A. The non-refundable fee for damage = waiver is 7% of your actual rental equipment charge. No damage waiver fee is appli= ed to sales, delivery charges or tax. Because of this service, you will not be responsible for Incidental damage to our equipment. For example, if a couple of glasses break, or you break a tooth of a bobcat bucket you will n= ot be responsible for the replacement costs. It is simply our policy.

This is to alleviate the pressures of renting equipment. We do not want you to worry about one of your guests accidentally dropping a glass while you are trying to have a good time entertaining. And we do not want to worry about questioning our client about a broken chair the week afterward.

-Keep in mind, missing equipment is NOT cover= ed by the damage waiver. If a rack of 36 martini glasses or a stump grinder disappears, you are still responsible for the replacement.

However, the Damage Waiver does not cover ALL damage, only accidental damage not caused by negligence, abuse or misuse.&n= bsp; For example, Damage caused by leaving tables outside while it rains is not covered. Damage caused by rolling a bobcat over is not covered Damages caused by using charcoal in a propane grill is not covered. TIRES ARE= NOT COVERED BY DAMAGE WAIVER! Oth= er excluded damages include gross negligence or operation of equipment by an operator o= ther than the renting customer.

       Q. W= hat is gross negligence?

A. Gross negligence means using a pie= ce of equipment with disregard to common sense care of such equipment. Gross negligence includes, but not limited to items damaged while loading and unloading, in transit, by fire, by customer’s dismantling or operating machinery without proper oils and or lubrication.

If you should receive damaged equipment upon delivery, you need to notify us at the time. We reserve the right to replace any damaged equipment prior to your event. If we do not hear about the damage prior to the event, we have to assume that the damage occu= rred while the equipment was in your possession.

Please see the Damage Waiver definition on th= e back of you contract for more information

     Q. Am I responsible for fuel?

A. Y= ES Equipment is sent out full of fuel, we ask that it be returned that way. Equipment not returned full will be charged for the fuel used at a rate of at least double the pump rate. Filling it up yourself will save you money

     Q. Am I responsible for tires and tra= cks?

A. The customer is responsible for al= l tire or track damage or flats. If we are called for on-site repair we will charge our shop rate.

      <= /p>

Q. What about cleaning equipmen= t

A. Equipment is sent out clean and is to be returned clean. A cleaning charge = will be added if equipment is returned dirty.

<= o:p>

Q= . I need to send my wife to pick up a piece of equipment for me, will someone load it for her?
A. <= /b>Yes we will be happy to help with the loading and unloading of equipment at our store.

Rental Time is not responsib= le for any property damage or personal injury sustained while equipment is being loaded into or out of a customer’s vehicle.

If a Rental Time employee assists in the loading/unloading of equipment, the customer assumes the full risk = of any damage or injury.

     Q. Do you Deliver moonwalks?

A. No, in order to keep the cost of moonwalks affordable to everyone we do <= /span>not deliver them.

    Q. So= if you don’t deliver it how do I get it home?

A. All of our moonwalks are able to be picked up in a minivan, SUV or pickup truck. As long as your seats are down= or out of the vehicle. We will load them and unload them for you at the store.=

     Q. I want= to have my party at a park can I still rent a moonwalk?

A. Yes you can. All Moonwalk rentals that are being used anywhere but your own private back yard is considered a public e= vent and must be inspected by a state certified inspector. This is the Law in PA= we have no choice but to abide by it.

Rental time has certified inspectors on staff everyday to accommodate public events. There is an additional charge for the inspection. It varies = by location.

     Q. Can I return an ite= m when Rental Time is closed?

A. No, there is no safe place to leave equipment. You are
responsible for any items dropped off after hours. You are also responsible= for the hourly charges until we the item safely in our possession.

     Q. What do I do if the item I rented isn’t working properly?

A. Call us immediately! If= we are not open leave a message. The= only way we know there is a problem is if you call us, if we do not hear from yo= u we assume everything was working properly.&nb= sp; When you call we will help you trouble shoot the problem there usual= ly is a simple solution. If we can’t trouble shoot it over the phone you will be asked to return the item and we will replace it with another model. Some equipment we may come and fix onsite. We strive to make sure everythin= g is in working order, but problems do arise and we try to rectify the situation= as fast as possible.

      Q. I don’t know what equipment I need for my job! Can you help me?

A. We have been doing this a long time we can assist you in making a decision as = to what tool or equipment may work for your job. We can give you the pros and = cons of using each piece of equipment. But keep in mind we have not seen your job site and we are giving suggestions based solely on what you have told us. T= he final decision on what to rent is yours. We charge for the amount of time t= he equipment is out whether it is used or not so please make your decision carefully!